help centre
Frequently asked questions
Everything you need to know about using your eSIM, from setup to staying connected abroad. Designed to be simple, clear, and effortless. Your eSIM activates in seconds and works instantly when you arrive, so you can focus on your journey, not your connection.
An eSIM is a digital SIM built directly into your phone, allowing you to install mobile data instantly without inserting anything physical. Instead of swapping SIM cards, you simply download your plan and connect. It’s faster, more secure, and designed for modern travel, giving you immediate access to data wherever you go.
After purchase, you'll receive a QR code by email. Open your phone settings, scan the code, and your eSIM installs automatically in seconds. No store visits, no waiting, and no physical SIM required. Once installed, your eSIM is ready to activate when you arrive at your destination.
You can install your eSIM at any time before travelling. Installation prepares your device, but activation typically begins when you arrive and connect to a supported network. This ensures your data starts when you need it, not before, so you get full value from your plan.
Yes. Your physical SIM remains active for calls and messages, while your eSIM handles mobile data. This allows you to keep your number and stay reachable while using fast, affordable data abroad. Most modern phones support using both simultaneously.
Most recent smartphones support eSIM, including newer iPhone, Samsung Galaxy, and Google Pixel models. Many tablets and some laptops also support eSIM. Check your device settings or our compatibility list to confirm support before purchasing a plan. Or check compatibility.
Yes. You can choose plans for individual countries, regions, or global coverage depending on your travel needs. Regional and global plans allow you to stay connected across borders without reinstalling or changing anything on your device.
First, ensure your eSIM is enabled and data roaming is turned on in your settings. Restarting your device often resolves most issues. If problems continue, our support team is available to help quickly so you can reconnect without interruption.
